Customer satisfaction survey 2016
100% of people who responded to our satisfaction survey rated our service as “excellent” compared with 86% of responses in 2015.
100% of people said that they would recommend our service to others.
I dread to think how my life would be affected without DIAL.
I recommend DIAL to people all the time.
The support has been excellent especially as I am housebound and the staff visit me at home. DIAL is fantastic. I would be totally lost without DIAL’s services.
DIAL Solihull’s considerable support has played a vital role in the development and delivery of the Community Advice Hubs. Our close partnership working has resulted in many more residents receiving the help and support they need to maintain their dignity, health, wellbeing and a place in their local communities.
Lucy Garratt Age UK (Solihull Community Advice Hubs Lead)
DIAL is commissioned to support families with accessing disability benefits for their children. The outcomes from this short term funding have been excellent not just in terms of additional benefits secured but the wider support DIAL has provided to families.
Alison McGrory Interim Assistant Director of Adult Social Care – Systems, Solihull Council