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Advocacy and Representation

We help people to get their voice heard

We enable you to understand and be involved in your social care assessments, support planning and decisions about your future needs and care packages.

If you receive services such as care at home, residential care, a personal budget, direct payment (or if you feel you could benefit from these services) you may be entitled to an advocate.

What is an advocate?

An advocate is there to help and support you in making your own decisions about your care and support. They can help you understand your rights and explain the choices you have when it comes to the care you receive or need. They are also there as a supportive voice to speak up on your behalf, if you need them to.

Beth Lycett - Care Advocate

Beth Lycett – Care Advocate

The Care Advocate at DIAL is Beth Lycett

Beth will be able to support you with:

  • Your social care assessment or review
  • Care and support planning
  • Social care financial assessment
  • Safeguarding processes

Whilst supporting you in these processes we will also be able to help with:

  • Understanding what’s happening
  • Understanding information
  • Understanding your opportunities
  • Making sure your rights are being respected

Who is entitled to an advocate?

You may be entitled to an advocate if you are:

  • An adult who needs care and support
  • A carer of a child or an adult in transition
  • A young person and you are approaching the transition to adult care and support services.

You can always check if you can get an advocate with your local council.

Case study

During a visit to complete a client’s change in benefits, it was apparent that the client was paying a high amount in personal contributions towards their social care package (around £70 per week). DIAL assisted them to complete a new financial assessment, which reduced the contribution to £22.08 per week, and the client was helped to set up a payment plan. We also helped the client to reduce their TV licence payment and secured a refund of backdated contributions totalling £300.