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DIAL Solihull Privacy Policy

Privacy Policy

At DIAL Solihull, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our office, access our website, or contact us by either e-mail or telephone. How we use that information, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this document occasionally to ensure that you are happy with any changes. By accessing our service, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to DIAL Solihull, 67 The Parade, Kingshurst Birmingham B37 6BB. Alternatively, you can telephone on 0121 770 0333.

Who are we?

We are DIAL Solihull, a local charity dedicated to helping residents of Solihull who are disabled. DIAL Solihull is a Charitable Incorporated Organisation no. 1156502 The registered address is DIAL Solihull, 67 The Parade, Kingshurst B37 6BB.

How do we collect information from you?

We obtain information about you when you visit our office, use our website, e-mail us or telephone us. For example, when enquiring about specific benefits, or general requests for information and advice.

What type of information is collected from you?

The personal information we collect might include your name, address, telephone number, e-mail address, IP address. For more specific enquiries we may need details of medical records, family members, dates of birth and other associated and relevant information. If you make a donation online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to –

• Help us assess your entitlement to benefits.
• Act on your behalf when it is necessary to contact external agencies.
• Help us to refer you to external agencies.
• Process applications for benefits
• Seek your views or comments on the services we provide.
• Process a donation that you have made.
• Notify you of changes to our services.
• Process a grant or job application.
• To carry out our obligations arising from any contracts entered into by you and us.
• Send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis.

We are legally required to hold some types of information to fulfil our statutory obligations, but we will only hold your personal information on our systems for as long as is necessary for the relevant activity, to fulfil our statutory duty or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Agencies, working on our behalf –

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service we are requesting from them.

Please be reassured that we will not release your information to third parties beyond DIAL Solihull for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for disabled people and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at or by telephone on 0121 770 0333.

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at or write to us at DIAL Solihull, 67 The Parade, Kingshurst Birmingham, B37 6BB. Alternatively, you can telephone 0121 770 0333.

You have the right to ask for a copy of the information DIAL Solihull holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

Due to the nature of the work DIAL Solihull undertakes on behalf of clients, it is necessary to place personal information in a number of locations and formats.

The three main locations are digitally in our server, digitally in our case management system and hard copy filing.

When you give us personal information via our web-site, we take steps to ensure that it’s treated securely. Any sensitive information such as credit or debit card details, e-mail addresses and information provided in any on-line forms is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Whilst we strive to protect your personal information, we cannot always guarantee the security of any information you transmit to us, and therefore you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our system.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other organisations, the DIAL Solihull website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns but do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

In addition, if you are linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

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